The Future of Mail Services and the Postal Sector

As the world rapidly changes and becomes more and more digital each year, every industry is under pressure to adapt to these changes. Every business needs to embrace new technology and integrate it into its operations to stay afloat.

Alongside rapid digital advancements, there are ever-increasing customer demands. Customers want more products, faster deliveries, and easier service everywhere they go.

The postal industry is no exception. The United States Postal Service (USPS) needs to embrace various technologies, such as automated sortation and AI, to keep up with the increasing demands.

The USPS has created a 10-year plan to overcome the difficulties they have recently faced. They aim to achieve financial sustainability and excellent service with every delivery.

Various USPS initiatives cover a range of their packing and shipping processes. Each of these initiatives aims to enhance the future of its services.

Here are some of the main initiatives that the post-service is implementing to boost efficiency and service in the future:

Investments in Package Processing Sorters

Package processing is often the limiting factor for postal services. The USPS will be obtaining between 100 and 150 package processing sorters that can operate during busier times of the year, such as around the holiday season.

The number of package processing sorters is likely to increase in the future to keep up with customer demands.

Increased Use of Automation Equipment

Since last year, package deliveries in America have increased by almost one-third. The USPS will need to get more material handling equipment alongside automated sorters.

This equipment will work through automation to reduce the need for human intervention. Using AI and automation will reduce the risk of errors at any stage of the USPS package processing operations.

Customer service will spend less time locating lost packages or dealing with customer complaints about receiving damaged items.

Increased Number of Facilities

The USPS is expected to open 45 more facilities near their processing centers. In particular, these facilities will be placed near locations that often have an overflow of packages to process.

This should hopefully paint a bright future for both customers of USPS. Customers can expect to receive their parcels safely and on time, even during busier times of the year.

The USPS is constantly looking to discover more efficient ways to keep up with their deliveries. One thing is for sure - the future of the Postal Service in America is one of adaptation and ever-increasing automation.

To learn more about the future of mail preparation and services, contact Anchor Software today.


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